Retraction of previous statement

Previously, I had said that Sumo lounge didn't suck, only their tracking system. Well, seems like I made a big mistake. Sumo lounge DOES SUCK and sucks big time. We had left off on Wednesday with Mindy, the "manager" promising me that the package had already shipped and that I should receive an email confirmation by email. Well, no confirmation. When I called again to inquire today, no one could find my order...again. When I asked Mindy about why this was the case, she informed me that it's a "new system" and sometimes this happens. So she says she will find the tracking number for me and comes back with this tracking number. Well, I put it into FedEx tracking and it doesn't show up. When asked why it didn't show up, she told me she would find out and get back to me. 5 hours later, I call back to see what the deal is, but conveniently, Mindy is "on the phone" and cannot talk to me. Then when pressed further about what the hold up is, the rep tells me that "FedEx hasn't gotten back to us yet and so you will have to wait"
I decided to actually call FedEx with the tracking number they provided and it turns out the package is FedEx Ground and hasn't even been shipped out yet! I think this Mindy person needs to level her Charm up some more or maybe run for president.